Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you make a purchase, payment, or request services where applicable
• Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Estimate, appointment, and scheduling details
• Project preferences
• Service history and customer feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our painting, handyman, cleaning, and related property services
• Responding to estimate and service requests
• Processing transactions and payments where applicable
• Communicating with you regarding inquiries, estimates, appointments, project scheduling, service updates, and promotions when appropriate consent has been provided
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to Weber Painting Solutions of Winchester services. Messages may include estimate communications, appointment confirmations, scheduling updates, reminders, customer support, project-related communications, and other service-related information.

Opt-In & Consent:

• You will only receive SMS messages when you have explicitly opted in
• SMS consent must be provided through an optional consent mechanism and should not be pre-selected
• We maintain records of opt-in actions where applicable
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging requirements

Opt-Out Instructions:

• You may cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests will be processed as promptly as reasonably possible

Message Frequency & Content:

• Message frequency may vary
• Messages will generally relate to services, estimates, scheduling, project communication, customer support, or other communications you requested
• Promotional messages will only be sent where appropriate consent has been provided

Help & Support:

• Reply “HELP” for assistance
• You may also contact us at webersolutions@gmail.com
• Or call (540) 975-3629 during normal business hours

Carrier Information:

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Messaging availability may depend on your wireless carrier and service plan

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with service providers or subcontractors that support business operations, such as customer service, communications, scheduling, or messaging delivery, may be permitted where necessary to provide the requested service.

All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent records will not be shared with third parties for their own marketing purposes.

We implement reasonable measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Third-party vendors that assist with business operations, payment processing, appointment scheduling, CRM services, analytics, communications, or other necessary services
• SMS aggregators and messaging providers solely for the purpose of delivering messages you have consented to receive
• Service providers are expected to handle personal information appropriately and only as necessary to provide their services

Legal Compliance:

• When required by law, legal process, or governmental request
• When reasonably necessary to protect our rights, safety, customers, or property

Business Transfers:

• In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction
• Personal information remains subject to applicable privacy protections

All of the above categories exclude text messaging originator opt-in data and consent except for providers or aggregators necessary to operate the SMS messaging service.

SMS opt-in information will not be shared with third parties for their own marketing or promotional use.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Protection of sensitive data during transmission where applicable
• Access controls and authentication measures
• Security monitoring and updates
• Reasonable employee or contractor access restrictions
• Backup and recovery procedures where applicable

Despite reasonable safeguards, no method of Internet transmission or electronic storage is completely secure.

We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember preferences
• Improve functionality and user experience
• Measure the effectiveness of marketing and services
• Understand how visitors interact with the website

You may control cookies through your browser settings.

Disabling cookies may limit certain website functionality.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction or deletion of certain personal information
• Opt out of marketing emails using the unsubscribe option provided in those messages
• Opt out of SMS messages by replying “STOP”
• Ask how your information is processed
• Withdraw consent for future communications where applicable

To make a privacy-related request, contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, applications, review platforms, social networks, or other external services.

We are not responsible for the privacy practices, security, availability, or content of third-party services.

We encourage users to review the privacy policies of any third-party website or service they visit.

This Privacy Policy applies to information collected by Weber Solutions LLC d/b/a Weber Painting Solutions of Winchester through our own business operations and website.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be made available on our website and will display the applicable effective date.

When appropriate, significant changes may also be communicated through other reasonable means.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, contact: